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App  OSX

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There are sometimes problems when downloading apps from the Mac App Store. This can have a wide variety of reasons. Below are some solution approaches that in most cases fix the problems:

If when opening the app after installation, you get a message that the app is damaged and should be re-downloaded from the App Store, this is not necessarily due to a corrupted file. It can also simply be a problem with the loading of the so-called "App-Receipt". The app receipt is a small file that macOS stores in the app downloaded from the App Store. Among other things, it is used to determine that the app was actually loaded from the App Store.

First, it should be checked whether there is not a known server issue on Apple's part. The current status can be viewed at the following website: Apple System Status . The Mac App Store and Apple ID items in particular should not show any malfunctions.

If the app is reported as damaged, a simple move of the app can help in some cases. To do this, the app must be moved from the Applications folder, to the desktop e.g. If the app can be successfully opened from the new location, the app can afterward be moved back to the Applications folder.

If the previously mentioned possibilities have not brought success, the following, somewhat more elaborate solution approach can help to fix the problems.
  1. delete the problematic app from your Applications folder, if it is still there
  2. log out of the Mac App Store via the menu item "Store > Logout"
  3. restart your Mac
  4. open the Mac App Store app and sign in again with your Apple-ID
  5. click on your account to view previous purchases and download the affected app again

Please note that developers have no control over Mac App Store actions (purchases, downloads). If the issues persist, please contact Mac App Store Customer Support, as they have more insight into the processes and can help you more specifically.

The payment process in the Mac App Store is completely handled by Apple, developers have no control over this process. Please contact Mac App Store Customer Support for a refund.

You can access customer support for the Mac App Store via the start page of the Mac App Store app under "Report a problem".

All applications from Xelaton Software have been developed exclusively for macOS systems. Versions for other operating systems are not available and are not planned.

This is of course very annoying. This can have various reasons. One can be problems with the app settings. This problem can be solved by deleting the settings of the affected app. Please note, that by deleting the app settings all data directly added to the app will also be lost. If this data does not exist as an additional backup, you should back it up separately beforehand.

Delete the app settings

  1. If the affected program is still active, close it
  2. Open the Finder app and select the menu item "Go > Go to folder..."
  3. Enter the following path: "~/Library/Containers"
  4. Find the folder "com.xelaton.NameDerApp" and delete it.

Then you can restart the affected app and it should start as it did when you started it for the first time.

Back up data added to the app

  1. Open the Finder app and select the menu item "Go > Go to folder ..."
  2. Enter the following path "~/Library/Containers"
  3. Find the folder "com.xelaton.NameDerApp" and open it
  4. Follow the folder structure as follows: Data > Library > Application Support > NameDerApp
  5. In the last folder you will find all the data that you have added to the app and can save it